I experienced great customer service when I took a pair of sunglasses for repair. From drop off to pick up, the gentleman who helped me was professional and very kind.

This was my first time visiting the downtown TSO location. I have visited three other locations and neither of them rated anywhere close to this location. The staff were so patient and extremely helpful in making sure that I was pleased with my exam and selecting eyewear. My exam was explaining to me and detail. I had several questions that were answered thoroughly. Thank you all for being so great. I live or work nowhere near downtown but I wanted to try a different location. This will be my permanent location.

Staff & the doctors are so friendly & helpful. I will not be leaving this location.

This place is awesome! I am in town for Grace Hopper conference. After checked in the hotel, I found I forgot to pack my contact lenses. As my prescription is quite high, without contact lenses, I am nearly blind. Found this place near my hotel on Google map and decided to give a try. The staff in the shop were super friendly and helpful. They suggested getting my optometrist at California to fax my prescription to them so that they could help find lenses for me. Long story short, I got 5 pairs of daily disposable lenses right after receiving my prescription! This is total surprise to me as many places don’t have stock of lenses with such high prescription. I am thrilled that I can enjoy the conference now and I can do my chairperson duty in one of the major tracks. Thank you TSO!

I go here mostly out of convenience, however their team has expanded it seems. And Craig was a very helpful gentleman. He greeted me upon entry and walked me out upon exit. Dr. Richardson is very professional and knowledgeable. She is always happy to answer my questions and with a smile. Team is very helpful and wanting the best experience for everyone. They offered price matching for my incredibly expensive contacts. Overall great experience. High recommended if you are in the downtown area in need of an optometrist.

Great customer service and very knowledgeable staff, Manager Mel was great in helping me choose the perfect frame

Saw Dr. Richardson, OD - she was thorough, reasonable and took my input on the prescription seriously. Would highly recommend! Nice office too and very friendly staff.